What is Technology Support Services?

The primary aim of Technology Support Services group is to plan and carry out all the reactive and proactive services that will ensure the IT infrastructure of all the customers either with HP or non-HP, continue their life cycle full capacity and without any interruption.


What is Technology Support Services?

Hardware Support

  • Distant problem diagnosis and support
  • In place hardware support
  • Access to firmware updates
  • Spare parts and materials
  • Mutual support for X86 servers (Red Hat, Windows, Vmware…)

Software Support

  • Access to technical resources
  • Software features and running support
  • Software and license updates as applicable

Optional Features

  • DMR (Disks keep information stay with the customer)
  • C-DMR (all the components keep information stay with the customer)

Why Do We Suggest HP Support Services?


Cost Advantage



Cost Advantage

By using HP Support Packages that are suitable to your operations and help you lower your costs, you will have the opportunity of choosing how you can expand and extend your warranty levels.


Bring the Possible Risks to the Minimum



Bring the Possible Risks to the Minimum

By extending the warranty of the products that you are using, you can minimize the risks against hardware errors; enjoy working without being concerned about problems like supplying the defected part or parts, high service cost and lead-time.


Alternatives Regarding Your Needs



Alternatives Regarding Your Needs

For products with nearly expired or expired warranty, it provides you the best alternative with different support packages according to need and risk analysis and the privilege of single point management and solution. Therefore, it helps you have new ideas rather than worries.


Alternatives Regarding Your Needs



Alternatives Regarding Your Needs

Aeris Technology Solutions, one of the biggest partner of HP in Turkey, HP or not, can explore all of your devices serial numbers, work on for choosing suitable service level and pricing options for the chosen service. Aeris provide this service for free so it can share with you all the inventory of the system room of your firm, their models and serial numbers, warranty status and expiration dates together with your risk analysis and suitable contract options in details.

After our inventory, risk analysis and suitable solution suggestions, you can experience the comfort of management and solution from a single point together with HP’s wide service network.