Microsoft Office 365

MICROSOFT OFFICE 365

While there are so many reasons to choose Office 365 as your solution partner and Microsoft application, the most important one is safety.

. It is your business partner that you need who sees corporate productivity as its main job but not a side project in the intercorporate critical apps like Microsoft e-mail, calendar and collaboration. For 20 years, Microsoft has provided first class productivity solutions; Office is the most preferred productivity software package in the world with its hundred millions of users.

We approach the cloud-based solutions with the same spirit. As a service that takes place in the enterprise class, Office 365 is designed with the highest standards for security, privacy, reliability and manageability. Your files are kept in Microsoft’s safe, high technology data center which worth 9 billion dollars. Microsoft Office 365 brings together our safest productivity solutions between platforms and devices like Microsoft Exchange Online, Microsoft SharePoint®, and Microsoft Lync™ Online.


Here you can find 10 reasons to prefer Office 365 to Google Apps:

1. Privacy is important.

Office 365 keeps its customers’ date safe in the high tech, access controlled data centers and provides mobile accessibility for its customers. Office 365 customers know where the data is, who can access it and what Microsoft does with this data. Microsoft is focused to provide rich, first class, productivity solutions and services and create our main operation space with corporate software.

According to Wall Street Journal, in order to focus on advertising activities, Google minimizes the interest to Google Apps. In the statement that 1 Gartner vice-president and researcher John Pacatore gave at PC World, he said, “Google doesn’t provide corporate wise information technology service. It provides advertising services for consumers. Enterprises should be very careful when they sign an agreement for Google services, and they need to make sure that they also receive responsibility assurance and agreements from Google as they request from Microsoft Oracle, IBM and the others”. 2 the most important question: can customers trust a company, which mainly operates in advertising with their privacies and data?


OFFICE 365
Make sure your privacy is not violated; private information is safe and not used for advertising.

  • Office 365 does not “recycle” the user information, but use it for advertising. Data is only used to provide service to our users.
  • There is a clear distinction between enterprise services and customer services and needs.
  • The privacy policy about using customer data is clear.
  • The customer completely specify who can access to what data under which circumstances according to detailed permission settings.

GOOGLE APPS

The privacy policy of Google Apps is vague about how the customer data will be used.

  • Firstly, Google is an advertising company. This situation was in evidence in the privacy policy issued March 2012: “We use the information that we obtain from our services to provide, maintain, protect and develop the services, present new services and protect Google and our users. We also use that information to provide contents like personal search results and advertising.”
  • Google doesn’t pay attention to some browser security settings on purpose.
  • Google releases new products before they are completely ready so this puts the users’ privacy under risk. For example, Google Buzz leaked the contact information of its users where they had to be confidential.
  • Unless it is contrary in the agreement, Google even has the right on customers’ deleted information. This can cause privacy risks in the future. You can find Google’ full privacy policy text under the title of “Your Content in our Services”, ln Terms of Service part.

1. blogs.wsj.com/cio/2012/04/09/google-organizational-changes-cloud-the-future-of-apps

2. www.pcworld.com/article/250605/google_new_privacy_policy_to_have_little_impact_on_enterprise.html

3. www.google.com/policies/privacy

4. blogs.msdn.com/b/ie/archive/2012/02/20/google-bypassing-user-privacy-settings.aspx

5. www.nytimes.com/2010/02/13/technology/internet/13google.html

6. www.google.com/intl/en/policies/terms

You can take a look at the articles on whymicrosoft.com com for more reasons about why Office 365 is the best option.

When you upload or send content to our services, Google (and our partners) can use this content worldwide, locate, keep, copy, change, produce new studies using it as a source(with the purpose of making your content work better in our services including translation, adaptation or other changes), forward, publish, perform and show in public and distribute. The rights that you give under this agreement are only used for operating our services, promotions, optimizing, and developing new services. In case you stop using our services, this license, the enterprise address information that you added to Google Maps for example, will continue to be valid.

  • Google Apps work on the same infrastructure for enterprises and consumers so this causes security and safety risks.
  • Although Google signs agreements regarding to keep data in USA or EU, it does not show any proof that it really happens.
  • The ads in Gmail show your e-mail is open to targeted ads that threatens your privacy.
  • Google does not provide detailed privacy settings like complex acquired permissions, which is expected to be provided for Enterprise class software.

2. We take security seriously.

Office 365 is designed to meet the enterprise security requirements with every step powerful management and safety focused engineering. It is guaranteed that to follow the best apps for safety at every stage of service improvement and presentation with industry leading Security Development Lifecycle. We monitor our services to protect them from known-unknown threats with prediction and we approach security considering enterprises. Office 365 is located in Microsoft’s data network center, which is built with a protection-centered approach with highly accessible people, processes and technology. Microsoft Forefront™ Online Protection for Exchange that comes with Office 365, protects enterprises from viruses, unwanted e-mails and can be adjusted to meet every businesses’ needs. The user connections done for services are protected with 128 bytes Secure Socket Layer/ Transfer Layer Security (SSL/TLS) encryption. Office 365 supports additional security precautions like on board Secure/ Multipurpose Internet Mail Extension (S/MIME) for common key encryption and digital signature. You can read this technical specification for more information about Office 365 security features.

Nowadays, an editor’s article published on data motion reveals Google’s security holes:

“(An agreement recently made with FFC) shows that Google engineers take big corporate risks without control mechanism. If we think that Google endeavors to enter the corporate market, its management model, or rather not having one, makes Google an unsafe supplier.

The subject is not that Google seizes your information; it is that, in a company where things are getting complicated; a worker can take a decision and apply it without corporate control. According to this, as in this example, this type of decision may not only put Google in a tight spot, but also, the companies use Google solutions too…

This information about Google processes shows us that we need to check the company’s management. If there is lack of something, independently how the sales representative or technical representative is nice, there is no other way to confirm the things that you were told. Because they may also not have the correct information.”

How can Google provide the security to win your trust, while it cannot even inspect its engineers?

OFFICE 365

  • Office 365 is designed for enterprises and provides powerful security features and policies, which give the control to the customer.
  • Office 365 works with Information Rights Management and the customer can restrain file share, content change or print or can manage the expiration of the content.
  • Office 365 provides ITAR support so it gives federal enterprises data isolation in the highest levels.
  • Office 365 provides strong encryption policies and account locking features like length, complexity and aging.
  • Office 365 provides continuous integration with leading multi-factor verification systems.
  • Customers can choose which device can access Office 365 under which network.

GOOGLE APPS

  • Google does not change its security approach while releasing the enterprise versions of consumer intended products.
  • Google provides similar security features to Office 365, trusting 3rd party apps and not purchasing this ISV solutions can cause security and adaptation risks.
  • Google only supports password length features and it is more likely to have unauthorized logins to the accounts without password complexity, history and account policy apps.
  • Google’s control means are limited; it does not collect information about how users use data so the possibility of monitoring data leaks and removals decreases in the company.
  • Google does not offer Information Right Management; therefore, it is not possible to lock files using advanced security.
  • Google privacy settings are on general level, it is possible a user accidentally shares a file. For example, a critic that was written by a google employee for internal use was webified because of the privacy settings.

3. Leadership in compliance.

There should not have to be a block between compliance, organization and cloud with Office 365. Office 365 is the first big cloud based productivity service that established a frame based on ISO standards (ISO/ IEC 27001:2005); and it is given ISO 27001 certificate by independent controllers. Office 365 has undertaken EU Model Terms and HIPAA Partner agreements. Moreover, since it comes within Exchange Online integrated archiving and e-exploration tools, it carries out most of the enterprises’ compliance with infrastructure and management requirements.

OFFICE 365

Customers make themselves comfortable by commending their data to the leader of cloud services compliance and industry standards.

Office 365 is the first cloud based productivity package that succeeded:

  • ISO 27001 certification.
  • Signing EU Model Terms Data Process Agreements with all the customers.
  • EU Safe Harbor.
  • Office 365 is FISMA certificated to meet the US official enterprises’ needs.
  • Office 365 hosts SSAE 16 Type I and II (before it was known as SAS-70 Type I and II).
  • Office 365 is suitable to FERPA directives for the customers in the educational field.
  • Office 365 is GLBA compatible for the customers in the finance services. Customers can carry out their compliance needs with e-mail saving and file registry.

GOOGLE APPS

  • Although Google stated that it would provide Model Agreement Terms, the new privacy policy may not be suitable with EU Data Protection Directive.
  • Google does not give a commitment to HIPAA regarding protected health information.
  • In order to meet the compliance requirements like HIPAA, FERPA and PCI, Google Apps need separate agreements and additional 3rd party products.
  • Even though CloudLock is a widely used solution, it can only be used for Google Docs.
  • The need for the 3rd party apps effects the single user cost and the total cost of Google Apps usage.

4. Allow users access content anytime anywhere.

No matter where the users are, they should stay productive. While Office 365 allows the enterprises fulfil this commitment, it provides an optimized and consistent experience between PCs, mobile devices and browsers. When Office is on desktop, it still works although the users are offline. They can access archived e-mails and files and thus they can work efficiently without internet connection. Google Apps can only be accessed via internet and workers cannot access or edit e-mails or files without internet. When there is offline access opportunity, Google Apps users encounter problems like losing pictures, comments and emphasizes while moving from Google Docs to Google Docs offline client.

  • Office 365 provides flexibility and productivity. Users expect a consistent user experience between platforms and devices and they get it. Even when they are offline, they can access Active Directory address book, review unlimited number of e-mails, send invitations and benefit from the rich variety of text formats to write e-mails.
  • With office desktop client, although Office 365 users have connection problems, they can keep working on pages, slides and much more.

GOOGLE APPS

Google Apps provide limited functionality in offline support and user interface is different between online and offline clients.

  • While the offline experience is only given to Google Docs, there is nothing for presentations, drawings and forms.
  • Google Docks still has some limitations (print, add picture, co-writing).
  • In order to make Google Apps work flawlessly, Chrome 13+ browser is required.
  • When on offline access mode, you cannot print through Google Apps.
  • It is not possible to access all the e-mails when offline and you can only access some of the attachments.
  • While Google Apps offline features are improving, HTML5 based offline app still has many limitations.
  • Google’s SLA does not include offline access.

5. Rich features.

No other cloud productivity service offers the means that Office 365 does. It provides the possibilities of industry leader e-mail with Exchange Online, one click audio and video conferencing with Lync Online, flexible and powerful collaboration with SharePoint. These online Office servers work flawlessly integrated to Microsoft Office desktop apps, which users confidently use every day. For years, Microsoft has been bringing Office productivity apps to perfection and Office 365 is the natural extension of this process.

OFFICE 365

  • Office 365 enriches the familiar Office productivity experience with approved and accepted creating, collaboration and communication methods.
  • Users can be secured by being integrated to their e-mail contact status information, favorable with data comes from calendars/ where the others see busy status, and groups can share their desktops and apps in real time while they are gathering for videoconference.
  • File consistency is protected while switching from Office desktop to office internet apps and vice versa and while the enterprises continue the worker productivity, they can give professional image to their customers and partners.
  • All the Office 365 features are supported with SLA and enterprise support.

GOOGLE APPS

  • Google Apps do not provide the rich and integrated functionality that Office 365 does.
  • Google trusts 3rd party solutions regarding basic services like central login and video conference.
  • While Google+ allows internet conferences, the maximum number that can join Hangout is limited with 10. For video conferencing or internal web publishing, this approach does not work out. To fill this gap, there will be need for a 3rd party solution.
  • While Google supports one to one video calls, it does not provide group conferencing.
  • While Outlook 2003 users think that the same functionality level they trusted will be provided by Google Apps, but Google Sync Tool doesn’t support some basic enterprise features.9 Google’s comparison matrix reveals that critical scenarios like draft e-mail, mailbox terms, reminders and flags, message call, rich text format, integration of calendars other than Outlook calendar, progress status for tasks and starting dates aren’t supported.

6. Less need for training.

When customers move to cloud, they want to provide a productivity solution to their users that will reduce the adaptation period to the minimum. Since Office 365 mobile provides a consistent experience with familiar Office online and desktop apps, users can start using the solution right away. Because Office 365 has the same structure with the data center versions of Exchange, SharePoint, Lync and Office, workers can easily get accustomed to Office 365. While companies benefit from the flexibility and convenience that cloud provides, they improve the functionality that users expect and need.

OFFICE 365

  • Office 365 provides users instant solutions with minimized moving period and training.
  • Return of investment increases more with reduced training costs and uninterrupted continuing work.
  • As users did with Lync and SharePoint, they can send message, make a call and upload files using Lync Online and SharePoint Online.
  • As it is on Outlook Web Access desktop client version, it gives familiar Outlook user interface experience.

GOOGLE APPS

  • To move to Docs, Sites and Google+ Hangouts, a training process is required.
  • Users can be disappointed when they cannot find the features they love and are familiar with from Microsoft productivity solutions in Google Apps and they will lose time while looking for an inadequate solution.
  • After moving to Google Apps, users realize that their routine tasks take longer to finish because of the unfamiliar interface and inadequate online support.
  • There are less formation options for users and even while using Cloud Connect, there can be loss of file consistency, therefore, worker productivity can decline.
  • While random features are put into use every week, the speed of changing features exceeds the speed of training schedule and practice, as a result, the usage of the features declines.

7. Dissemination as you wish.

Enterprises may not be ready to move all the information to cloud at the same time. With Office 365, customers can only choose a cloud platform solution in the enterprise’s data center or a hybrid environment that integrates cloud services in the enterprise’s data center. While customers move some of the users to cloud, they can keep the others in the data center of their own platforms because of compliance or other corporate reasons. This way, customers can move to cloud in a significant speed for their enterprise. In case of choosing hybrid infrastructure, users, most probably without realizing the difference, can have the management from one end to another online and across the servers in data center with the same management tools.

  • Only with Office 365, all the cloud, local and hybrid instillation models are provided.
  • The compliance, dissemination and operation requirements that the enterprise and the industry need are met.
  • With Exchange compound managing tools, local and online platforms can easily be managed.
  • Uninterrupted user experience is provided between local and online user groups.

GOOGLE APPS

  • Google has warned customers about cloud.
  • While goggle does not provide a working solution in the enterprise and data center, discard-change situation occurs for the customer.
  • Google provides a code that is not supported to connect software in the datacenter to cloud, but this is not an advanced code.
  • Option and flexibility is not given to the customer while there are not using options from the enterprise-datacenter.

8. Financially supported 99.9% SLA guarantee.

Customers look for a valuable alternative solution in case the guarantee solution is neglected. Customers know there can be interruptions, but in case the enterprise productivity declines, they expect the responsible enterprise supplier take action and help them. Office 365 is designed for reliability, accessibility and performance. Its proven effective services depend on e-mails designed for enterprises and collaborative products that enterprises have used for years. With the undertaking given to enterprises, when Microsoft Office 365 services drop under 99.9% accessibility, a financially supported SLA steps in, and Office 365 is one of the few cloud service provider that offers it.

OFFICE 365

  • Office 365 service levels are measured with transparent methods to win the trust of the customers.
  • Office 365 SLA includes all the services and gives the guarantee no matter which service is used.
  • SLA includes all the users and all the parts of the package.
  • Office 365 service Health Indicator gives users up-to-date information about service health.

GOOGLE APPS

  • Google’s approach about measuring the service reliability is complex.
  • By showing consumer and enterprise services together, google extends the service time.
  • Google tries its beta products on Google Apps users, but these services are not included to SLA.
  • In its yearly agreements, when they are finished, it gives service credit but no refund.
  • Google SLA only includes 9 services and not the offline accessibility.
  • Google gives warning about measuring times without service. The time without service that is over 5% is identified as user error ratio.

9. In order to plan according to forthcoming ways, you should now the solution.

Enterprises should not have to deal with suddenly lost new features or the inconsistent presentation of them. Office 365 customers are notified about important changes or features beforehand and this way an efficient planning can be carried out. While Microsoft helps enterprises determine their technical strategies, it also gives support about making the enterprises’ visions and innovations clear.

OFFICE 365

  • Microsoft provides enterprises with ready solutions for more than 20 years and in order to help customers with the moving plans, it developed an enterprise-centered approach for cloud.
  • Customers receive services as they agreed, without hidden costs and surprises.
  • Office 365 is updated properly and if there are important changes, customers are informed 12 months prior to that.
  • Office 365 provides customers the flexibility of changing the licensed services and the number of users any time they want.
  • While customers avoid bad surprises, on Office 365 technology roadmap, they get visibility with Service Update background information site which is open to everyone.

1. www.google.com/apps/intl/en/terms/sla.html

2. community.office365.com/en-us/w/office_365_service_updates/default.aspx

GOOGLE APPS

Google’s approach to innovation is based on making the release of beta features a big thing and withdrawing these services without any notification or explanation. This situation makes it very difficult for the customers predicting and planning.

  • The previous Google Docs editors could use Google Gears in offline mode, but Google threw Gears to the background by believing to Google HTML5. Google Docs up-to-date version does not support offline operation. Google probably underestimated the difficulty of creating Google Docs version using only HTML5 and related technology in the local environment. This did not happen only once; for a long time Google said “offline Docs is coming soon” and as a respond to the curious customers, it released an incomplete version. The up-to-date offline version allows viewing files, but it is useless in most cases since you cannot do any changes on the file.
  • Even though Google Wave was widely introduced in Google 2009 I/O conference, it was withdrawn without any explanation.
  • Google informs customers about the new features in the Market Release Program a week before. Customers cannot stop the application of the new features.
  • Some new features may end up with disasters (does anyone remember Google Buzz?), Google Buzz allowed serious privacy violations (as standard, it showed everyone who checks you profile the people you follow and the ones that follow you). In other words, before you change any setting in Google Buzz, someone could enter your profile and see the people that you texted and e-mailed most. Thus, information like connections of public institutions and the doctors people go to see was all out.
  • After Buzz social network stepped in, FTC was accused of applying Privacy Policies intended defrauding Google. The organization said google deceived its customers who clicked the options like “No, go to inbox” or “close Buzz” by still saving them to Buzz. Actually, some specific features of Buzz was opened for their use after they clicked these options. The complaint claims that, with the answer that will be given to the question of “how would you like to be seen to other users?”, it was shown as if it had the right on which of the customers’ information would be opened up. FTC said that Google did not exactly explain why people who were sent the most e-mails set as default. Lastly, the organization claimed that Google said it takes the personal information gathered in EU within the frame of USA-EU Safe Harbor, but it actually never did.

10. Enterprise level support.

When customers call for support, they would not like to hear the answer “we will call you”. With Office 365 Enterprise plans, even in the situations where one user cannot benefit from the service, there is 7/24 call support with multi-language option. We have 42.000 partners waiting ready for helping about Office 365 licensing, installation and its daily use. For the highest level of service and support, customers can directly work with Microsoft in the installation of Office 365 with CloudVantage program.

OFFICE 365

GOOGLE APPS

  • Google support model is established on priority. To get support with the highest priority in the shortest time, most of the users in the corporation should not be getting any service.
  • There is call support for enterprise package customers, but the most important problems are solved first according to the criteria decided by Google.
  • Google support team separates the problems to different priority levels. The highest priority (P1) happens when the customer is “out of service in live environment”. According to Google, when “the service is out”, most of the last users (the best part) cannot receive or send e-mails.
  • Google call support is based on call back model. Before the support is given, the customer has to wait for Google to determine the priority level first.